SHIPPING + ORDERING TERMS

 

ORDERING TERMS

Questions or concerns? Please contact us at quellskate@gmail.com and we'll get back to you as soon as possible.

 

PRICES, SHIPPING & DELIVERY TIME

Purchased items will be shipped from NY within 5 business days of the order. Please allow up to 1 weeks from ship date for your delivery to arrive. International orders may take longer depending on the country. If you still have not received your purchase after 2 weeks of your order being marked shipped, please notify quellskate@gmail.com and provide your order number.

 

Domestic Orders

All domestic orders are shipped via USPS Priority Mail with delivery confirmation. Standard delivery time is 2-5 business days from date shipped, but may take longer. Most domestic orders are received within 1 week of ship date. 

 

International Orders

International orders are shipped via USPS First Class. Standard delivery time depends on the country– please allow at least a week from date shipped.

 

RETURN & EXCHANGE POLICY

All sales are final. No refunds accepted, no returns honored. Size exchanges (Domestic orders only) are accepted for exchange within 15 days from which shipment is received.

We require that customers notify quellskate@gmail.com of any problems with merchandise within 48 hours of receipt. Items must be sent back in as-new condition with printed receipts. Exchanges are not available for any product after 15 days.

 

PURCHASE FOR PERSONAL USE ONLY

You may purchase products only for personal use and not for resale. By placing your order, you certify that you are purchasing products for personal use only and not for resale. We reserve the right to refuse orders for any reason without explanation.

 

COLORS

We have made every effort to display as accurately as possible the colors of our products, however the actual colors you see will depend on your monitor. We cannot guarantee that your monitor's display of any color will be accurate.